Preorder Policy

Thank you for considering a pre-order of the Strata Carbon Clad Frying Pan. We're excited for you to experience the superior cooking performance and durability our product offers. Below is our pre-order policy designed to ensure a smooth process from preorder to delivery.

 

Estimated Ship Date:
The estimated ship date for the Strata Carbon Clad Frying Pan is June 2024. This date is an estimate and is subject to change based on production schedules and other factors. We strive to meet our estimated shipping dates, but occasional delays can occur.
 

Notification of Delays:
In the event of a delay, we will promptly notify all customers who have placed pre-orders. Communication regarding any changes to the estimated ship date will be sent to the email address provided at the time of pre-order. We appreciate your patience and understanding should a delay occur.

 

Refund Policy:
Customers have the flexibility to request a refund at any time before the ship date. If you decide to cancel your pre-order for any reason, we're here to help make the process as seamless as possible.

How to Request a Refund:
To request a refund, please contact us at info@stratacookware.com. Include your order number and the email address used to place the pre-order in your refund request for swift processing. Our customer service team will guide you through the refund process. Refunds will be processed to the original method of payment used at the time of pre-order.  

 

Contact Us:
Should you have any questions or need further assistance regarding your pre-order, shipping updates, or refund requests, please do not hesitate to contact us at info@stratacookware.com. Our dedicated customer service team is here to support you. Thank you for your trust and support in Strata Cookware. We are committed to delivering a high-quality product that meets your culinary needs and exceeds your expectations.