Condition of Returns

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be within 30 days of order delivery date and in the original packaging. We cannot accept returns of items that have been used or altered in any way.

This does not affect any rights you may have under applicable consumer protection laws, including the European Union’s Right of Withdrawal. Customers located in the EU can learn more and submit a Right of Withdrawal request here.

Damaged or Defective Items

We take pride in the quality of our products, but we understand that issues can arise. If you receive a product that is damaged in transit or defective from the factory, please contact us immediately. We will prioritize resolving such issues, either through a replacement or a return process, at no additional cost to you.

How to Initiate a Return

To request a return, contact our customer service team at info@stratacookware.com with your order number and reason for the return. Once your request has been reviewed and approved, our team will provide instructions for sending your item back to us.

Shipping

Please pack the item securely and include any original packaging. Note that the original shipping cost is nonrefundable and return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

Processing

Once we receive and inspect your returned item, we will process your refund. Please note that the return shipping fee will be charged to the customer and deducted from the refund amount. Please allow up to 14 days for your return to be processed.

Exclusions

Please note that certain items may be excluded from our return policy due to hygiene, safety, or other reasons. These will be clearly marked as non-returnable on the product page.

Questions?

If you have any questions or concerns about your order or our return policy, please don't hesitate to get in touch at info@stratacookware.com.