Thank you for considering a preorder of our new products. We're excited for you to experience the superior cooking performance and durability our products offers. Below is our preorder policy designed to ensure a smooth process from preorder to delivery.

Estimated Ship Date

The estimated ship date for preorders will be listed on the product page. This date is an estimate and is subject to change based on production schedules and other factors. We strive to meet our estimated shipping dates, but occasional delays can occur. We will notify customers of significant delays. 

Notification of Delays

In the event of a delay, we will promptly notify all customers who have placed preorders. Communication regarding any changes to the estimated ship date will be sent to the email address provided at the time of preorder. We appreciate your patience and understanding should a delay occur.

Refund and Cancellation Policy

Customers have the flexibility to request a refund at any time before it is shipped. If you decide to cancel your preorder for any reason, please email us at info@stratacookware.com. Please include your order number in your refund request for swift processing. Our customer service team will guide you through the refund process. Refunds will be processed to the original method of payment used at the time of the original order.  

Contact Us

Should you have any questions or need further assistance regarding your preorder, shipping updates, or refund requests, please do not hesitate to contact us at info@stratacookware.com. Our dedicated customer service team is here to support you. Thank you for your trust and support in Strata Cookware. We are committed to delivering a high-quality product that meets your culinary needs and exceeds your expectations.